E-COMMERCE COORDINATOR

TO APPLY: email your CV and cover letter to careers@rixo.co.uk with the job title as the subject line.

Location- Central London
Hours- Full Time
Salary- Competitive Base + Commission and Benefits

ABOUT RIXO 
RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage. 
Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. 

United, #humansofrixo stand together. 

 

JOB DESCRIPTION -

The E-commerce Coordinator is responsible for optimising the site and managing the end-to-end customer journey to drive site conversion.

Key Responsibilities:

Trading and Performance

  • Continuous daily optimisation of the website, including merchandising, navigation, categorisation, search results, cross-sell, landing pages etc. in line with customer behaviour and trade opportunities
  • Reviewing onsite search to identify trends and feedback actionable insight to the wider team
  • Upload product imagery, descriptions, details and size guides onto our back-end site ensuring information feeds though the system integration into the front-end site correctly
  • Work closely with the creative team to ensure that all product content is delivered on time and accurately reflects both the product and the brand’s vision
  • Deliver the optimisation roadmap to improve site conversion - running tests and reporting on results as well as identifying new opportunities
  • Coordinate website development projects as the main agency contact including end-to-end testing and performance reporting
  • Align the website with the seasonal trade and marketing calendar


Customer Experience

  • Work closely with Customer Care interpreting feedback from customers to improve end to end on site CX
  • Manage on-site end-to-end customer journey via daily website checks to maintain high standards across the site - escalating any issues to relevant teams and resolving all issues in timely manner
  • Regular sweeps of all content pages to ensure relevant (info and visually) and performing as expected


Systems and Reporting

  • Main point of contact for all e-commerce partners / agencies – holding regular meetings to review performance and drive roadmap for improvements
  • Coordinate weekly Trade report for e-commerce channel and follow all subsequent weekly actions
  • Monthly, seasonal, campaign and project reporting as required to review performance against objectives
  • Monthly lessons learnt and follow-up agenda for improvements
  • Competitor / innovator monitoring and suggested roadmap for activity
  • Industry news and trend monitoring and suggested roadmap for activity



Qualifications / Experience

  • 2 years of experience in a similar e-commerce role within the retail sector (fashion experience is ideal but not essential)
  • Previous experience using Shopify and Net Suite is beneficial
  • Confident using Excel, Google Analytics and reporting tools



Benefits

  • 40% staff discount after passing your probationary for the first year and 60% after your first year.
  • 3 free pieces of RIXO per year - Birthday, Christmas and pass your probationary and employment anniversary every year after
  • 2 exciting head office team days out per year (Summer and Christmas)
  • Pre orders of new stock both RIXO exclusive and RIXO Wholesale Exclusives.
  • First access to sample sales
  • New central London office with various facilities including showers and a large outside courtyard