Frequently Asked Questions
We've answered all your most frequently asked questions below. Have a peek and you should hopefully find what you're looking for!
At the moment, we have a high volume of orders and we're taking every precaution to ensure our warehouse team and our customers remain safe, which means we're taking a little bit longer than normal to pack and send orders. Once an order is placed, we should be able to send it in 2-4 working days and once dispatched, you'll receive tracking details from us to follow the parcel on its journey.
Yes, we do! Just choose your shipping country from the dropdown menu on the checkout pages.
Normally this is an option we offer, but we've temporarily closed our King's Road pop-up store. We'll update you when we re-open!
Our standard delivery is 2-4 working days (though at peak times, this can increase and would be noted), or we do offer expedited shipping options for just a little bit more.
For 10% off your first purchase with us, sign up for our newsletter and you’ll be emailed a discount code to use at checkout.
You can find all of our current openings here.
If you don't see anything that's quite perfect, there's also a 'name your dream job' option where you can tell us a little about yourself and we can keep your details on file.
Very occasionally we do hold sample sales or online promotions. Be sure to sign up to our newsletter, create an account and follow us on social media to be the first to know!
If you go to the product page and select the size you’d like from the dropdown, you’ll be able to enter your email there to be added to the waitlist.
We typically don’t expect further deliveries of this one from the factory, but if we get any returns, we’ll notify you via email.
In the meantime, we regularly add new pieces to the site (usually each week!) so we hope you find something you love just as much!
Please feel free to get in touch directly with our Wholesale team at firstname.lastname@example.org
Please feel free to get in touch directly with our PR team at email@example.com.
With the health of our lovely employees and customers in mind, we made the decision to temporarily close our 94 King’s Road pop-up, but we’re always open (and happy to help out!) at rixo.co.uk.
We’re also stocked in stores worldwide – find a full list of our stockists here.
We’re happy to accept returns of unworn items with all original tags attached within 28 days (14 days for items purchased in a sale or purchased at our pop-up store).
We cannot accept returns for items purchased at our sample sales.
All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale. We aren’t able to make any exceptions.
At the moment we do not offer exchanges – we’re so sorry about that!
We're happy to accept returns of unworn items with original tags attached within 28 days of the order date (14 days for sale items or items purchased in-store). You'd then be able to go ahead and place a new order.
If you’ve already placed an order, we aren’t able to make changes, but send a note to firstname.lastname@example.org and we’ll help out as best we can.