FREQUENTLY ASKED QUESTIONS

Great minds think alike, so below we answer popular RIXO customer questions you may be asking.

ORDERS AND PAYMENTS

Where do you ship?

We ship all over the world, excluding the Russian Federation. Please see our shipping information for details.   

Where is my order?

You can track your order via Royal Mail using the number on your receipt, or via dpd (mainland UK) or DHL (Northern Ireland, Channel Islands and International) using the tracking/parcel number in your confirmation e-mail. For additional queries, please contact us.

Can I cancel/modify my order?

We regret that we cannot modify orders. Please contact us as soon as possible after placing your order if you need to make to make a cancellation. Orders cannot be cancelled once dispatched, but you can make a return.

How can I pay?

RIXO accepts Amex, Visa Credit, Visa Debit, Mastercard, Clear Pay, Shop Pay, Apple Pay and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. 

Where can I use my e-gift card?

Your RIXO e-gift card may be spent online at rixo.co.uk and in our stores. Terms and conditions apply, cards are delivered via email with instructions on redeeming them at checkout. Cards will expire one year after issue.

 

RETURNS AND REFUNDS

May I return/exchange my order?

We are happy to accept returns that comply with our policy. We accept online purchases in their original condition with all the original tags attached within 21 days. For all store purchases and items in a sale, we accept returns within 14 days. We regret we cannot make exchanges.

How do I make a return?

RIXO returns are easy. Please see our returns page for information.

Have you received my return?

You can track your return via our Returns Portal.

When can I expect my refund?

All returns are inspected on site. Our warehouse team works to process returns as quickly as possible. Please allow 10 working days from our receipt of your item(s) for our e-mail confirmation that your return has been processed and your refund issued. Please note that refunds may take a further 7-10 working days to show in your account, dependent on your bank or payment providers’ processing times.

 

OUR COMMUNITY

Where is RIXO stocked?

You can shop RIXO collections and exclusive styles and accessories via rixo.co.uk and our stores. We are pleased to work with a carefully curated number of retail partners across the UK and around the world. Please refer order and returns queries for our partners directly to them. Our Customer Care team is on hand to provide product, care, and styling advice for RIXO items purchased anywhere.

When is my item back in stock?

We’re sorry the item you want sold out; you clearly have great taste! We produce clothes in very limited runs to ensure quality and avoid waste. We regret that we cannot provide an exact date your desired item will become available. Please click on your size on the product’s page and enter your e-mail in the field provided to be notified if your size is returned. In the meantime, have you seen our latest styles?

When is your sale?

RIXO does not do sales. We maintain prices year-round, and most items need not be saved for a particular season or event. Please visit our Archive for up to 50% off pieces from collections past.

How do I become a #HumansofRIXO?

Anyone can be a #HumansofRixo! Our founders were inspired to create this inclusive hashtag by customers who shared their RIXO experiences with us. You can also share your RIXO moments with our Customer Care team. It makes our day to see how you wear our designs and make RIXO part of your life.

How broad is your size range?

We believe in making beautiful pieces for every size. Our most recent collection includes pieces in sizes six to 20. We plan to increase this range soon, so watch this space!

Are there any jobs at RIXO?

We’re happy we inspire you! Please keep an eye on our careers page for current vacancies.