Frequently Asked Questions

We've answered all your most frequently asked questions below. Have a peek and you should hopefully find what you're looking for!

PLEASE NOTE THAT WE'RE ONLY ABLE TO ACCEPT RETURNS OF FULL-PRICE ITEMS WITHIN 28 DAYS OF PURCHASE (14 DAYS IF PURCHASED IN A SALE)

Our small team is working as quickly as we can, while taking extra precautions with incoming parcels so our team stays safe. I'd allow up to 1-3 working days for your parcel to reach you, but we have next-day shipping options in some regions if you need your parcel a little bit sooner!

For everything returns, have a peek at our returns page, here

Yes, we do! Just choose your shipping country from the dropdown menu on the checkout pages.

Normally this is an option we offer, but we've temporarily closed our stores in line with government guidance and are not offering this option.

Our standard delivery is 1-3 working days (though at peak times, this can increase and would be noted), or we do offer expedited shipping options for just a little bit more. 

For 15% off your first purchase with us, sign up for our newsletter and you’ll be emailed a discount code to use at checkout. 

You can find all of our current openings here.

Very occasionally we do hold sample sales or online promotions. Be sure to sign up to our newsletter, create an account and follow us on social media to be the first to know! 

If you go to the product page and select the size you’d like from the dropdown, you’ll be able to enter your email there to be added to the waitlist. 

We typically don’t expect further deliveries of this one from the factory, but if we get any returns, we’ll notify you via email. 

In the meantime, we regularly add new pieces to the site (usually each week!)  so we hope you find something you love just as much!

Please feel free to get in touch directly with our Wholesale team at wholesale@rixo.co.uk  

Please feel free to get in touch directly with our PR team at press@rixo.co.uk. 

We do! We have two London shops, however in line with government guidance, our stores are temporarily closed. You can shop online 24/7!

RIXO is stocked online and in physical stores worldwide – find a full list of our stockists here

We’re happy to accept returns of unworn items with all original tags attached within 28 days of receipt (14 days for items purchased in a sale or purchased at our pop-up store). 

We cannot accept returns for items purchased at our sample sales. We cannot accept returns for earrings or face coverings for hygiene reasons. We also are unable to accept returns of our Keep Box gift packaging.

All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale. We aren’t able to make any exceptions. 

At the moment we do not offer exchanges – we’re so sorry about that! 

We're happy to accept returns of unworn items with original tags attached within 28 days of the receipt date (14 days for sale items or items purchased in-store). You'd then be able to go ahead and place a new order.

If you’ve already placed an order, we aren’t able to make changes, but send a note to customercare@rixo.co.uk and we’ll help out as best we can.

We now offer gift cards! These are paperless and emailed to whomever you choose. Please do note that gift cards expire one year after the date of purchase. Gift cards are final sale and cannot be refunded after purchase and gift cards cannot be purchased using any offer or discount code.