Cookie Policy

  1. Our use of cookies
    1. Welcome to http://www.rixo.co.uk (‘Site’). Here you will find information on what cookies may be set when you visit our Site and the purposes for which we use those cookies.  The Site is owned and operated by Rixo Limited (‘we’, ‘our’, ‘us’ as applicable).  For further detailed information about this Site, please click here to see our Terms of Conditions and our Privacy Policy.
    2. By continuing to use this Site, you are agreeing to our use of cookies in the manner described in this policy.
  2. What are cookies?
    • A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.
    • Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks.  We use cookies for the following purposes:
      • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
      • Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
      • Functionality cookies. These are used to recognise you when you return to our Site and to embed functionality from third party services. This enables us to personalise our content for you, greet you by name, remember your preferences and to integrate useful services provided by third party providers into our Site.
      • Advertising cookies. These cookies record your visit to our Site, the pages you have visited on our Site and others and the links you have followed. We will use this information to make the advertising displayed to you more relevant to your interests. We may also share this information with third parties for this purpose.
    • This Cookie Policy gives you information on the specific cookies used on this Site.
  3. How to control and delete cookies
    • When you accessed the Site, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice (you can see details of this cookie under ‘Cookie Banner’ in the table below). If you continue to use the Site, more cookies and other tracking technologies will be placed on your computer as described in this Cookie Policy in order to enhance your user experience whilst on the Site.  By continuing to use the Site and/or by accepting our Terms of Conditions you are agreeing to the use of such cookies and tracking technology.
    • We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this Site (or, indeed, on any other site) you can do this through your browser settings.  The ‘Help’ function within your browser should tell you how.    If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices.
    • Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.  Please note that, as these websites are not owned or operated by us, we are not responsible for any of the content on them.
    • Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site.
  4. Main cookies use by us on our Site
    • Below is a list of the main cookies used by us on this Site together with details about what each is used for:
      Name Type Expiry Category Purpose
      __distillery HTTP Cookie Session Necessary This cookie is used by our video player to remember where you are in a video so that if playback is interrupted (for example, by losing your internet connection) then you can continue where you left off.
      rixo_stayintouch HTTP Cookie Session Necessary Stores the if a user has dismissed our newsletter pop-up.
      wp-settings-xxxxx,wp-settings-time-xxxxx HTTP Cookie 1 Year Necessary Our site uses this cookie to customise your view of the site interface.
      wordpress_logged_in_xxxxx HTTP Cookie Session Necessary Our site uses this cookie to indicate when you’re logged in, and who you are, for most interface use.
      wordpress_xxxxx HTTP Cookie Session Necessary Our site uses these cookies to store your authentication details, and their use is limited to the admin console area.
      wordpress_test_cookie HTTP Cookie Session Necessary Our site sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
      CookieConsent HTTP Cookie Session Necessary Stores the user's cookie consent state for the current domain.
      PHPSESSID HTTP Cookie Session Necessary Preserves user session state across page requests.
      DYNSRV, ADMINDYNSRV HTTP Cookie Session Necessary We use more than one server to provide web pages. When you visit the website, you are assigned to one of several servers. This cookie is required to track which server you are communicating with in order to present a consistent user experience and remember information about the data you have entered. This cookie does not identify you personally and is not linked to any other information we store about you.
      wp_woocommerce_session_ HTTP Cookie Session Necessary Contains a unique code for each customer so that our site knows where to find the cart data in the database for each customer. No personal information is stored.
      wc_fragments_# HTTP Cookie Session Necessary Contains information about the 'mini cart' (found in our header) as a whole and helps our site know when the cart data changes. No personal information is stored.
      woocommerce_items_in_cart HTTP Cookie Session Necessary Contains information about the cart as a whole and helps our site know when the cart data changes. No personal information is stored.
      woocommerce_cart_hash HTTP Cookie Session Necessary Contains information about the cart as a whole and helps our site know when the cart data changes. No personal information is stored.
  5. Third party cookies
    • We also use and work with a number of third party suppliers and partners who set or read cookies on this Site. We do not have any control over these cookies. Whilst we provide a summary of the third party cookies used in the table below, you should also check the relevant third party’s privacy policy using the links in that table for more information about how these cookies are used.
    • The third party cookies used in connection with this Site include:
      • Analytics cookies.  We use cookies to help us collect information that allows us to analyse web traffic to our Site. The information collected via the cookies, which is anonymous, is sent to a third party that operates analytics tools which we use to analyse the information collected and improve the Site’s performance.
      • Social media cookies/plugins. We include a variety of social media features on the pages of the Site that record your interactions with those features with your accounts with various social networking sites (e.g. Facebook and Google+ buttons).  For these to work, the social networking site will set/read cookies through our Site to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
      • Embedded third party content. Some of the content on our Site (e.g. maps or videos) is provided by online services operated by third parties.  When you visit a page containing content from one of these services, a cookie may be set by the relevant third party.
      • Advertising cookies. We also use and work with a number of third party suppliers and partners who set cookies on this Site in order to deliver [targeted and non-targeted] advertising to you.  Please see a summary of the third party advertising cookies used in the table below.  If you would like more information about the cookies used by these organisations or would like to access a tool which you can use to disable them, please visit the Your Online Choices site at http://www.youronlinechoices.com/uk/your-ad-choices or click on the AdChoices logo that you will see in the corner of advertisements that carry behavioural targeting cookies.
    • Below is a summary of the third party cookies used in connection with this Site:
      Name Type Expiry Category Purpose More information
      p.gif Pixel Tracker Session Analytics Used to collect statistics regarding the use of Adobe Typekit fonts on our website https://www.adobe.com/uk/privacy/policies/typekit.html
      gadwp_wg_default_dimension, gadwp_wg_default_metric, gadwp_wg_default_swmetric HTTP Cookie 1 Week Analytics These cookies uses a fraction of the data that is collected by Google Analytics cookies and is used by system administrators. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      collect Pixel Tracker Session Analytics Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      r/collect HTTP Cookie Session Advertising Collects data to measure efficiency of viewed or clicked ads and shows targeted ads https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      _ga HTTP Cookie 2 Years Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      _gid HTTP Cookie Session Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      _gat HTTP Cookie Session Analytics Used by Google Analytics to throttle request rate. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
      hmuicdmm HTTP Cookie Session Analytics Anonymous heatmap tracking. No personal or private data is shared. https://heatmap.me/
    • Email tracking
      • Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.
      • You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML.
      • Alternatively you can unsubscribe from our mailing list by contacting us at customercare@rixo.co.uk
    • Changes
      • We may make changes to this Cookie Policy at any time by sending you an e-mail with the modified Terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier.  Your continued use of the Site after that period expires means that you agree to be bound by the modified policy.
    • Contact us
      • If you have any questions or concerns about cookies or your privacy when using this Site, please contact us as follows:
  6. By post at Rixo Limited, Unit 2, Stephendale Yard, Stephendale Road, Fulham, SW6 2LR
    By telephone on: +44 (0) 20 3355 9097
    By email at customercare@rixo.co.uk