Returns

UK RETURNS

UK mainland returns are FREE via Royal Mail, DPD and Collect+. We also accept online returns in our RIXO stores.

UK Royal Mail Returns

To return items via Royal Mail, please visit our Returns Portal and select the Royal Mail option. All the details we need to process your return are included in the QR code that will be auto generated and sent to you via e-mail. Take a copy of the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). They will then scan the QR code and print the label for you.

If you choose a CSP (usually located within a Royal Mail Delivery Office), check before you go that it can print labels. Check the location finder and look for ‘Label printing service is available’ under 'facilities'. Your receipt from this transaction will include a tracking reference that lets you monitor your return’s progress.

Our returns window is 21 days, including the time your package takes to reach us. We recommend making your return within 14 days to ensure the fastest possible processing time.

 

Shipping and Delivery Page Changes

 

Duties & Taxes

RIXO handles duties and taxes for the following countries: the Republic of Ireland, Belgium, Croatia, France, Germany, Greece, Italy, Netherlands, Poland, and Spain.

For all other countries, you will be contacted by DHL to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.

 

Gift Cards Page Changes

 

Give the gift of RIXO! Your loved ones will thank you for their future vintage, available in sequins, hand-painted prints, and luxury fabrics.