Returns

 Didn’t work out? Don’t worry - follow the steps below to obtain your RIXO returns label.

 

PLEASE NOTE THAT WE'RE ONLY ABLE TO ACCEPT RETURNS OF FULL-PRICE ITEMS WITHIN 28 DAYS OF PURCHASE (14 DAYS IF PURCHASED IN A SALE)

How do I return my order? 

Login to your account and place a return request. If you have any trouble contact our team on customercare@rixo.co.uk, they will walk you through our returns process. 

What is your returns policy? 

We’re happy to accept returns of unworn items in their original condition with all original tags attached within 28 days (14 days for items purchased in a sale) of receipt of the parcel.

We cannot accept items outside of this return window or items with their tags removed or appear visibly worn, you will need to arrange these to be sent back at your own cost. 

For swimwear, your return will not be accepted if the hygiene strip is removed or altered, or the item(s) otherwise shows signs of wear. We cannot accept returns of earrings or face covering for hygiene reasons. We also cannot accept returns of our keep box gift packaging.

All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale. 

If you purchased from our store, we accept returns within a 14 days window.

If an item is returned to us and does meet our return policy, we will ask you to arrange collection of this item at your own cost.

Can I return an item I purchased online back to your store? 

Of course! You are always welcome to return an online item to store for free. 

Do you offer free returns? 

At the moment, we’re a young business and will therefore have to deduct a small amount from your refund to cover the cost of the return. 

What is your international returns process? 

Please follow the same return instructions as above. We will deduct a small amount from the refund for this (£7 for UK, £12 for EU, £15 for US and £25 for the rest of the world).

Can I return something I purchased at a sample sale? 

All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale. 

Do you have free shipping? 

We offer free standard shipping for UK orders over £100, you can also pay a little more to upgrade to expedited delivery. 

Can I exchange my order? 

At the moment, we’re not able to offer returns for credit or exchange.

What if my item is faulty? 

We’re sorry about this! Please notify us by email to customercare@rixo.co.uk with details and photographs of the product fault to return within 14 days of receipt.

What if I've already sent something back that does not have tags, is worn or is past the returns window?

We're not able to issue refunds or exchanges for items that have clear signs of wear, have been returned outside the returns window or are without their original tags. We will notify you if this is the case and ask that you arrange shipping of your order back to your address at your own cost.

We're not liable for these items while they are stored at our warehouse.