Delivery + Shipping

UK	ORDERS OVER £250 - FREE ORDERS UNDER £250 - £5
Europe	ORDERS OVER €360 - FREE  ORDERS UNDER €360 - €12
USA	ALL ORDERS: $18
Rest of the world	ALL ORDERS: £15

 

Duties & Taxes

RIXO handles duties and taxes for the following countries: the Republic of Ireland, Belgium, Croatia, France, Germany, Greece, Italy, Netherlands, Poland, and Spain.

For all other countries, you will be contacted by DHL to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.

Shipping Times

All deliveries are 3-5 working days.

Where We Ship

We ship to anywhere in the world, excluding the Russian Federation.

Our Couriers

UK Mainland: DHL, dpd
Rest of World: DHL

Please note that RIXO orders require a signature upon delivery. Our couriers cannot offer alternative delivery options such as delivery to a safe place or a neighbour for any RIXO packages. Couriers may refuse to deliver if the delivery address/location is unsafe. Please visit their company websites to learn more.

Tracking 

You can track your order via dpd (mainland UK) or DHL (Northern Ireland, Channel Islands and International) using the tracking/parcel number in your confirmation e-mail.

Returns

If you refuse or otherwise fail to take delivery of your order, it will be returned to our warehouse. You will not be able to track this unexpected return. A member of our Customer Care team will be in touch to arrange a refund or resend.
To return an order you’ve accepted for refund, please visit our returns page and check our policy. We regret we cannot arrange exchanges.