Delivery

 When can I expect my order?

At the moment, we have a high volume of orders and we’re taking ever precaution to ensure our warehouse team and our customers remain safe, which means we’re taking a little bit longer than normal to pack and send orders. Once an order is placed, we should be able to send it in 2-4 working days and once dispatched, you’ll receive tracking details from us to follow the parcel on its journey.

NON-SIGNATURE DELIVERY
DHL can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that RIXO can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe

INTERNATIONAL DELIVERY
If you order products for delivery outside of the EU, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Orders outside of the EU will have the VAT deducted.
We currently do not ship to Russia. We are looking at implementing this shortly, apologies for any inconvenience.