Delivery + Returns


Need something next day? You'll need to place your order before 4:00 pm UK time and select the next-day option at checkout (if available).


DHL can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that RIXO can leave your package(s) outside the premises at the delivery address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the delivery address is considered to be unsafe


If you order products for delivery outside of the UK, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.

For the following countries price will be inclusive of both VAT and duties – you’ll not have to pay anything additional upon receipt of your RIXO pieces: Germany, Italy, France, Ireland, Spain, Greece, Croatia/Hrvatska, Poland,Belgium, Netherlands

For all other EU countries not listed above, there is the unfortunate new reality of now having to pay duties upon arrival of their parcel. We want to minimise the impact of this, so we have stopped charging VAT and adjusted our prices to make things a little bit easier on customers in these countries.

We currently do not deliver to Russia. We are looking at implementing this shortly, apologies for any inconvenience.

  • United Kingdom
    • DPD Standard 1-3 Working Days (over £100) - FREE
    • DPD Standard 1-3 Working Days - £5    
    • DPD Next-Working Day - £9                                                                
  • Ireland (NB we cover all duties and customs for deliveries to Ireland) 
    • DPD Standard 1-3 Working Days (over £100) - FREE
    • DPD Standard 1-3 Working Days - £5    
  • Europe (Belgium, Croatia, France, Germany, Greece, Italy, Netherlands, Poland, Spain) (all duties and taxes includes)
    • DPD Standard 1-3 Working Days (over £300/€350) - FREE
    • DHL 1-3 Working Days - £9                                                                 
  • Rest of Europe (Austria, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Luxembourg) - VAT and duties paid on receipt
    • DPD Standard 1-3 Working Days (over £300/€350) - FREE 
    • DHL 1-3 Working Days - £9            
  • America (all duties and taxes included)
    • DHL 1-3 Working Days - £12                                                              
  • Rest of the World
    • DHL 1-3 Working Days - £15